Returns & Exchanges

At FashionPass Shop, we want you to be completely satisfied with your purchase. If your order does not meet your expectations, you may request a return within 15 days of receiving your order, subject to the conditions below.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

• The return request must be submitted within 15 days of the date you received your order.

• Items must be unworn, unused, and in their original condition.

• Items must have all original tags and packaging attached.

• Items must not be damaged, washed, altered, stained, or show any signs of use.

• Certain items may not be eligible for return due to hygiene or safety reasons.

We reserve the right to refuse a return if the item does not meet these requirements.

2. How to Request a Return

To start a return, please contact our customer service team at support@ladyswardrobe.shop.

Please include:

• Your order number

• The item(s) you wish to return

• The reason for the return

• Photos of the item, if the item is damaged or defective

Our customer service team will review your request and provide you with return instructions if your request is approved.

Please do not send items back before receiving return instructions from our customer service team.

3. Exchanges

We accept exchange requests within 15 days of delivery.

If you would like to exchange an item for another size, color, or eligible product, please contact us at support@ladyswardrobe.shop with your order number and exchange request.

Exchanges are subject to product availability. If the requested replacement item is unavailable, we may offer an alternative or refund where applicable.

4. Return Shipping Costs

Unless the item received is defective, damaged, or incorrect, the customer is generally responsible for the cost of return shipping.

If the return is due to an error on our part, such as receiving the wrong item or a defective product, please contact us before returning the item so that we can assist you with the appropriate solution.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If your return is approved, the refund will be issued to your original payment method.

Please allow additional processing time for your bank or payment provider to reflect the refund in your account.

6. Non-Returnable Items

The following items may not be eligible for return:

• Items that have been worn, washed, altered, or damaged after delivery

• Items without original tags or packaging

• Items returned after the 15-day return period

• Items that are stained, damaged, or show signs of use

• Items excluded from returns for hygiene or safety reasons

7. Damaged or Incorrect Items

Please inspect your order as soon as you receive it.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at support@ladyswardrobe.shop as soon as possible and provide your order number and clear photos of the item.

We will review the issue and work with you to provide an appropriate solution.

8. Shipping Information

Orders are generally processed within 1–2 business days.

For standard shipping, orders are shipped via DHL or FedEx and typically arrive within 10–15 days after shipment.

Orders qualifying for free shipping are generally shipped via EMS and typically arrive within 15–25 days after shipment.

Standard shipping costs US$12.95. Free shipping is available for orders of US$50 or more.

Please note that delivery times may vary depending on the destination, customs clearance, weather, carrier delays, and other circumstances beyond our control.

9. International Returns

We ship worldwide, except for certain areas in Asia and remote or hard-to-reach destinations.

For international returns, customers may be responsible for return shipping costs, customs charges, duties, or other fees associated with sending an item back.

10. Contact Us

If you have any questions about returns or exchanges, please contact our customer service team:

FashionPass Shop
Email: support@ladyswardrobe.shop
Address: 1301 Siler Rd, Santa Fe, NM 87507, USA

We are happy to assist you with your return or exchange request.