Shipping policy

Delivery Policy

Last Updated: August 20, 2026

At FashionPass Shop, we aim to process and deliver your orders as quickly and reliably as possible. Please review the information below for details about our order processing, shipping methods, delivery times, and shipping fees.

1. Shipping Destinations

We ship orders internationally.

Our shipping service is available worldwide, except for certain areas in Asia and remote or hard-to-reach regions where delivery services may not be available.

If we are unable to deliver to your location, you will be notified before your order is processed.

2. Order Processing

Orders are generally processed within 1–2 business days after the order is placed.

During busy periods, holidays, promotions, or unexpected circumstances, processing may take slightly longer.

Once your order has been shipped, you will receive shipping information or tracking details when available.

3. Shipping Methods

We currently offer the following shipping options:

Standard Shipping — DHL or FedEx

  • Shipping carrier: DHL or FedEx

  • Estimated delivery time: 10–15 business days after shipment

  • Shipping fee: US$12.95

The carrier used may vary depending on the destination and availability.

Free Shipping — EMS

  • Shipping carrier: EMS

  • Estimated delivery time: 15–25 business days after shipment

  • Shipping fee: Free for orders over US$50

  • Orders below US$50 are not eligible for free EMS shipping.

4. Free Shipping

We offer free shipping on orders over US$50.

Free shipping orders are shipped using EMS and are generally delivered within 15–25 business days after shipment.

Please note that the free shipping offer applies only to eligible orders and destinations.

5. Estimated Delivery Times

Delivery times are estimates and may vary depending on the destination, carrier, customs clearance, weather, holidays, and other circumstances outside our control.

Shipping Method Processing Time Estimated Delivery Time Shipping Fee
DHL / FedEx Standard 1–2 business days 10–15 business days after shipment US$12.95
EMS Free Shipping 1–2 business days 15–25 business days after shipment Free for orders over US$50

The estimated delivery time begins after the order has been shipped, not from the date the order is placed.

6. Tracking Information

For shipments that include tracking, tracking information will be provided once the order has been shipped.

You can use the tracking information to monitor the progress of your package.

Please allow some time for tracking information to become active after the package has been handed over to the carrier.

7. Customs, Duties, and Taxes

For international orders, packages may be subject to customs duties, taxes, or other fees imposed by the destination country.

Any applicable customs duties, import taxes, or other charges are the responsibility of the customer unless otherwise stated.

Customs clearance may also cause additional delays beyond the estimated delivery time.

8. Delivery Delays

While we work with reliable shipping carriers, delivery times are estimates and cannot always be guaranteed.

Delays may occur due to:

  • Customs clearance

  • Weather conditions

  • Public holidays

  • Carrier delays

  • Incorrect or incomplete shipping information

  • High shipping volumes

  • Events beyond our reasonable control

If your package is delayed, please check the tracking information first. You may also contact our customer service team for assistance.

9. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply if the package needs to be reshipped.

Please contact us as soon as possible if you notice an error in your shipping information after placing an order.

10. Payment Methods

We currently support the following payment methods:

  • Visa

  • MasterCard

  • JCB

  • PayPal

Orders will generally be processed after successful payment confirmation.

11. Contact Us

If you have questions about shipping, delivery times, tracking, or your order, please contact our customer service team:

FashionPass Shop
Email: support@ladyswardrobe.shop
Address: 1301 Siler Rd, Santa Fe, NM 87507, USA

Our customer service team will be happy to assist you with your order and delivery questions.